Frequently Asked Questions

VinaKom Communications is Chicago's independent fiber network operator, serving business customers since 1991. We own, operate and manage 1,500+ miles of fiber across Illinois and deliver fully managed voice, data, and cloud connectivity from a single provider: one call, one bill, zero blame-shifting.

Our core offerings include Fiber Infrastructure (Layer 2 from 10Mbps to 8Gbps), Managed Services across Standard, Advanced and Premium tiers, Cloud Connectivity to Azure, AWS, Google Cloud, Salesforce, SAP and IBM, MPLS & SD-WAN for multi-site enterprises, our proprietary Dynamic Integrated Access (DyIA) voice + data product, and carrier-neutral Data Centers in Chicago, New York, Dallas and Schaumburg.

We serve manufacturing, automotive, distribution, financial services, healthcare, professional services and multi-site enterprise customers, anywhere highly available voice, data and cloud connectivity is mission-critical.

Our offices are at 860 Remington Rd, Schaumburg IL and 701 S LaSalle St, Chicago IL. Our network reaches across the Midwest and nationally through partner facilities.

We own our fiber and operate our own 24×7 NOC, so there is no middleman and no finger-pointing. Each customer is assigned one dedicated account manager and one Cisco-certified engineer who owns everything from fiber to billing.

Our network targets 99.97% uptime backed by proactive 24×7 NOC monitoring. Our engineers detect and resolve most issues before customers notice, and we call you, not the other way around.

Amtec Precision cut operating costs by 30% in year one. We maintain a 97% client retention rate and have powered seamless multi-site rollouts for customers including Martin Equipment / John Deere, Fletcher Jones Imports / Mercedes-Benz of America, and US Tsubaki North America.

The VinaKom Partner Program is designed for independent sales professionals and agents who want to offer enterprise-grade communications services. We provide the products, support and compensation; you focus on building relationships and generating new revenue.

Partners get access to Online Resources (a partner portal with tools and training), Competitive Rate Plans engineered to win deals, a Dedicated Agent Support Team that knows your accounts, and one of the most Aggressive Compensation Plans in the industry.

Our global networks are powered by AT&T (we are an AT&T Partner Exchange Solution Provider: Platinum). We partner with Cisco for advanced fully managed routers, and with MaVi® for complete phone solutions, making us a true one-stop shop for our customers.

Call us at 1-877-255-8462 or use the Contact page to get in touch. A member of our partner team will walk you through onboarding, compensation and tools.

Call 1-877-255-8462, email sales@vinakom.com, or visit our Contact page to request a free network assessment from our Cisco-certified engineers.

Yes. Our engineers will review your current setup, identify where you are overpaying or at risk, and show you exactly what a managed VinaKom solution would look like, with no obligation.